Frequently Asked Questions

Ordering Promotional Products of custom branded merchandise? We have all of your FAQ'S covered.

We know informed customers (just like you) make smarter decisions. Below are our carefully curated Frequently Asked Promotional Products Questions, which in turn will help you answer common queries that we get asked on a daily basis. If you have any additional questions, feel free to call us anytime!

What Shipping Methods Are Available?

Here at Boost we utilise all of the major courier services in Australia including DHL, StarTrack Express, Fastway, Australia Post, Couriers Please, Toll, TNT, Allied Express and more.

Our standard form of shipping is via “road freight”  We do offer an air fright options on all items sold.  Sea freight is our preferred option for all offshore orders.  This process can take 10-12 weeks.  If you have the time for this option, we have the cost savings for you!





Note:  We are able to provide you the best possible freight quote with ALL orders.  With some larger volume orders, we ship FREE interstate to major cities.  Please call for more information and requirements (t’s & c’s apply).

How Long Will it Take To Get My Order?

Shipping depends on your location within Australia, weather your products are printed and dispatched in Australia or shipped from overseas.  As our warehouse locations are staggered in Australia and include Sydney, Melbourne, Brisbane & New Zealand, these times vary.  We “normally” allow 8-10 working days for your order to be printed and delivered to your location, this included New South Wales, South Australia, Tasmania and Queensland.

We normally allow the following:

Sydney – overnight delivery

Melbourne – overnight delivery

Adelaide – overnight delivery

Brisbane – overnight delivery

Perth – + 2-3 working days/road freight, air freight is an option for selected goods.

McKay – + 1 day

Townsville – + 2-3 working days/road freight, air freight is an option for selected goods.

Cairns – + 2-3 working days/road freight, air freight is an option for selected goods.

Tasmania – +1-2 days.


Overseas Locations

Our overseas shipping includes the following: Fiji, Samoa, New Caledonia, Tahiti, Papua New Guinea.   Contact us for more information regarding shipping times to these countries outside Australia.

Need custom printed merchandise FAST?  Check out our URGENT order information.

How Do I Track My Order?

For all orders with Boost, we send you a full “track and trace” from the courier who will deliver your merchandise.  We can “only” ship to physical addresses, PO Boxes will be excluded from all orders.  As soon as your goods leave our warehouse, we send the tracking for your order.  Special notes can be given to our courier drivers to make sure someone is there to collect your order.

Do I Need A Account To Place Order?

No, you are welcome to create a website account “or” the other option is a phone order.

General Ordering Information

How Do I Order!

Ordering with Boost is simple!  Order online though our interactive website or via telephone call or chat.   Choose from the following:

1.  Select your type of product/s.  Add in multiple items for great bulk discounts.

2. Advise on your decoration requirements/ logo – text desings, or plain/undecorated items.

3. Send us your contact details, which is on the online form, include name, address, telephone, email.

4. Supply logo

5. We supply you a visual mock-up of the logo to print on your intended items via a PDF document.

6. Approve your artwork going onto your selected merchandise.

7. The order is placed into production.

8. Wait for the magic to happen!

How Do You Place My Logo On Various Items?

We offer a wide range of printing techniques that will apply to each item.  Most of the printing techniques utilise the very latest print equipment in the industry.  By you (the customer) supplying an artwork, logo or text, we then apply this to the item/s of your choice.

Do I Have To Place A Logo On Everything?

No you don’t.  We specialise in undercoated merchandise.   Contact us, or simply mention this on your quote – SPECIAL discounts will apply to these types of orders.

I Don't Have A Logo, Can You Help Me?

Yes!  Here at Boost, we provide a FREE artwork service.  Simply supply what you have and our talented graphic artists can take your logo to a new level!

We need to modify your logo?  No worries, all modifications are FREE of charge!

We need a complete redesign of my logo or brand, can Boost help me?  Yes we can.  We can redesign your logo FREE of charge.

We don’t have ANY Logo or design, can you help me?  Yes, no worries.  We specialise in creating artwork from scratch, our talanted team can once agin assist with all your creative ideas.  Contact us for more information regarding your new campaign.  All this and again it’s FREE of charge.

Can You Supply An Art Proof Before My Order Goes Into Production?

Yes, we have to provide you a visual art proof (PDF format) for you to sign (sent electronically) so we have the green light to print your order.  All items will be supplied with separate artworks.

What Is A Setup Fee?

Some of our products incorporate a “Setup Fee”  These fees normally apply to things like screen prints, pad prints, engraving, embossing and more.  These fees are absolutely necessary if you are printing any type of promotional item, without the “template” to print your logo this would not be possible.  Also keep in mind if you reorder the same product in the future we only charge a very small “repeat” setup fee.

Can I Cancel An Order?

Yes.  You can cancal an order at any time, prior to the order going into production.  While this is not ideal it can be done.  Once your order has been printed it cannot be cancled.  If you need to change or cancel any part of your order, please cordinate with your customer service operator.

I Have A Set Budget, Can You Work With Us?

Absolutely!  This is normally one of the first questions we ask.  Over the 15 years we have assisted many companies and businesses regardless of size on budgets.  Budgets give a really good scope of which way we can go with your promotional marketing campaign.  Over the years we have forged many great relationships with our suppliers, in turn this means we can pass the savings onto you!

Do You Have A Showroom?

Sorry, we don’t have a showroom for you to view our products.  We are a warehouse based company and our superior buying power gives you the BEST pricing in Australia, guaranteed.  With thousands of items on offer a single show room would never give you a snap shot of Boost’s entire range.  Our physical address is merely a boutique office with crazy staff.  What we can offer is FREE samples to your location.

What Are Your Hours?

Boost Promotional Products is open from 9.00 am – 5.00 pm (AEST – Australian Eastern Standard time/Sydney Time) Monday to Friday.  We are closed Saturday and Sunday and also public holidays.

Our friendly and experienced customer services operators can assit with all of your requirements.


What Type Of Artwork Do I Need?

We prefer artwork to be sent as vector art, EPS or AI format.  If you are unsure of this type of format, we are happy to alter your artwork FREE of charge (T&C’s Apply).  Vector art is the preferred format for a high quality print finish.

Note:  if you don’t have this type of artwork/format, simply send us what you have and our creative design team shall take care of the rest!

I Don't Have Artwork, What Shall I Do?

No worries!  Send us what you have and we will take care of the rest.  Our team of graphic artists (one of the best in Australia) shall view what you supply and create exactly what you need FREE of charge.  If you don’t have any artwork, just let your customer service operator know what you would like and Boost will create this for you!  Nearly every other promotions companies in Australia will charge for this service, with Boost, we don’t charge we add simply add tremendous value.

Can I Specify A PMS Colour?

Yes!  In most cases we can match your PMS colour to be placed onto the items of your choice.  Sometimes Boost may have an additional charge for this type of specialty service.  This may apply if we don’t have the exact PMS colour in stock and we need to order this in.  There are also a few products we offer an exact PMS colour match is not possible.  For more information on this service talk to one of our customer service operators.  If you don’t require an exact match, but would like us to print as “close as possible” we are more than happy to accommodate your needs.  Simply advise on the colours you would like us to work with and we can take care of the rest.  Still unsure?  We can produce a one off decorated sample for your viewing (costs may apply).  Find our PMS colour chart here for more information.

Do You Keep My Artwrok On File?

Yes!  We keep your artwork on file for a period of 2 years.  If you continue to use your logo or design with Boost, we hang on on it!

Where Do I Send My Artwork?

Simply attach your artwork to your email, reference a “quote” or “order” number and we take care of the rest.  You can send your art to [email protected].

Shipping & Delivery

How Long Will It Take Me To Get My Order?

Standard delivery times are 8-10 working days, this also depends on your location.  Included in this timeframe is Sydney, Melbourne, Brisbane and Adelaide.  Other locations in Australia take a little longer, rest assured, if you are in a hurry, we can provide you with an URGENT order!

Do You Provide Urgent Orders?

Yes!  We are very happy to accommodate urgent/rush orders.  These types of orders take anywhere from 1-4 days + freight to your location.  Urgent orders also depend on a number of factors and these include:

  1.  What type of product are your ordering and is this item in stock?  In stock items and be printed (if applicable) and dispatched ASAP.
  2. Where are you located in Australia?  The majority of our warehouses are located in Sydney.  If you are in the same location, chances are, you are going to receive your order a lot faster than someone in Darwin.  We are happy to discuss this component with you further – we make stuff happen!
  3.  Printing requirements.  Do you require print on your merchandise?  If not, we can dispatch this extremely fast (normally same day)  If you are looking for 1-4 colour screen prints, digital prints, embossing, engraving or pad prints, these specialty print services do take time.
  4. Are you an existing customer?  If so we should have your previous order and logo design on file, meaning a faster turnaround time!

Can I Ship My Order To Multiple Locations?

Yes you can!  Just let your customer service operator know the location/s and Boost can take care of the rest.  Be sure to include any “specific delivery dates” for your orders/locations.  We can also “stagger” delivery dispatches so all your order arrive in a timely manor.

Can I Ship Using My Own Accout?

Yes, we do offer this service.  Simply talk to one of our customer care team members and we can walk you though this process for goods to be shipped in Australia or overseas.

Can I Ship Internationally?

In most cases we can ship internationally.  Please check with your customer service operator for more information on this specialty solution.

Do You Offer Pickups?

Yes we do.  For certin items and bulk orders we offer pickups.  For more information on this service please contact one of our customer support team members.


What Type Of Payments Do You Accept?

Our most common type of payment is direct funds transfer and all major types of credit cards.  We offer a full merchant facility intergrated through our Westpack banking provider.  This means, we dont offer a payment gateway, but in turn we wont change ANY extra fees with your orders (AMEX +2.5%).

Note:  we no longer accept cheques

Do You Charge GST?

Yes we do, your GST component is standard 10%.  All of the products lised on the website “exclude” GST.  When we suppy you a formal quote via email, the GST component will be clearly displayed.

Why do you not display GST?   With thousands of products on offer and a pricing matrex for each item that is very complex and often changing frequently, we choose to build this into each individual quote.

Payment Terms

Our payment terms at Boost are “payment prior to dispatch”  for all orders.  We can dispatch your order until this transaction has taken place.  We also offers “accounts” for longer established customers (3-5 orders), corporate companies, government and educational institutions.  These terms are net 30 days.  International customers are welcome, please call for payment details.

10 questions about promotional products to ALWAYS ask?

What types of promotional products do you have available?

Her at Boost there are a wide variety of promotional products available, some examples include:

  1. Apparel: T-shirts, hats, jackets, and other clothing items with a company logo or message
  2. Writing instruments: pens, pencils, markers, and other writing instruments with a company logo or message
  3. Office Supplies: Mouse pads, notebooks, paperweights, and other office supplies with a company logo or message
  4. Drink-ware: Mugs, water bottles, and other drink ware with a company logo or message
  5. Bags: Tote bags, backpacks, duffel bags, and other bags with a company logo or message
  6. Technology: USB drives, power banks, phone cases, and other technology-related items with a company logo or message
  7. Outdoor and Sports items: beach balls, frisbees, and other outdoor or sports-related items with a company logo or message
  8. Health and Wellness items: Stress balls, first aid kits, and other health-related items with a company logo or message
  9. Food and Confectionery: chocolates, cookies, popcorn and other edibles with a company logo or message.
  10. Custom Items: Customized USB drives, power banks, phone cases, and other technology-related items with a company logo or message

This is not an exhaustive list, there are many more products available and you may find other things that can be customized as per your requirements.

How can promotional products help to promote a brand or business?

Promotional products can help to promote a brand or business by creating brand awareness and reinforcing the company’s message. They can also be used to increase customer loyalty and retention, as well as to generate leads and sales.

Promotional products can be used in a variety of ways, such as:

  • As a giveaway at trade shows, events, or as a part of a marketing campaign
  • As a thank you gift for customers or employees
  • As part of a loyalty program or referral incentive
  • As a direct-mail piece or as a part of a targeted advertising campaign

Additionally, promotional products can be designed to be useful and relevant to the target audience, which increases the chances that they will be kept and used, thereby increasing brand visibility.

Overall, promotional products can be an effective way to reach a target audience, create brand awareness, and generate leads and sales.

Can you provide examples of successful promotional product campaigns?

Yes, here are a few examples of successful promotional product campaigns which Boost has personally been involved with:

  1. A car manufacturer handed out branded key-chains at a car show. These key-chains were designed to look like miniature versions of the cars on display and were a huge hit with attendees. Many people took them home as souvenirs, which helped to create brand awareness and generate leads.
  2. A soft drink company gave away branded stubby coolers (a kind of insulating sleeves) at a music festival. These can coolers helped to keep drinks cold and were very popular among festival-goers. Many people took them home and continued to use them, which helped to increase brand visibility and generate sales.
  3. A software company gave away branded USB drives at a trade show. These drives were pre-loaded with a free trial of the company’s software and were very popular among attendees. Many people took them home and tried the software, which helped to generate leads and sales.
  4. An airline company gave away branded luggage tags to customers who booked a flight. These tags helped customers to identify their luggage easily and also helped to create brand awareness among other travelers.
  5. A Fitness company gave away branded water bottles with their logo printed on it as a part of their membership package. This helped people to carry their bottles around with them, promoting the brand everywhere they went.

These are a few examples from Boost of how promotional products can be used effectively in marketing campaigns. Overall, the key to a successful promotional product campaign is to choose a product that is relevant to the target audience and that will be used and seen by many people.

What factors should be considered when choosing promotional products?

When choosing promotional products, there are several factors to consider:

  1. Relevance: The product should be relevant to the target audience and the message of the campaign.
  2. Utility: The product should be useful and have a practical application for the target audience.
  3. Branding: The product should prominently feature the company’s logo or message.
  4. Durability: The product should be of good quality and designed to last for a long time.
  5. Cost: The product should be cost-effective, considering the number of units needed and the budget.
  6. Customisation options: Consider if the product can be customized to your specific requirements, like color, size, shape, packaging etc
  7. Compliance: Make sure the product meets any regulatory or legal requirements, especially if it is intended for specific countries or regions.
  8. Environmental impact: Be aware of the materials and production process of the product, and choose options that are Eco-friendly, if possible
  9. Timing: Consider when the product will be distributed and choose something that is seasonally appropriate
  10. Analytics: It’s important to have a way to track the success of the campaign and measure the ROI of the promotional products.

By considering these factors, you can choose promotional products that will effectively promote your brand and message, and generate the desired results for your marketing campaign.

How can the effectiveness of a promotional product campaign be measured?

There are several ways to measure the effectiveness of a promotional product campaign:

  1. Surveys: Surveys can be conducted to gather feedback from customers on the promotional product and its effectiveness in promoting the brand.
  2. Sales: An increase in sales can be attributed to the promotional product campaign.
  3. Brand Awareness: Brand awareness can be measured by conducting pre- and post-campaign surveys to gauge any increase in brand recognition or recall.
  4. Website Traffic: By tracking the website traffic, you can see if there’s a spike in visitors from the time the campaign started and check if they were coming from the promotional products.
  5. Social Media engagement: Tracking the social media engagement will give you an idea of how many people are engaging with the brand after receiving the promotional product.
  6. Lead generation: By tracking the lead generation, you can measure how many leads were generated from the campaign and the conversion rate.
  7. ROI: The return on investment (ROI) can be calculated by dividing the revenue generated by the campaign by the cost of the campaign, including the cost of the promotional products.
  8. Analytics: By using tools like google analytics, you can track the behavior of the visitors on your website and see how they interact with your brand after receiving the promotional products.

By using a combination of these methods, you can get a comprehensive view of the effectiveness of the promotional product campaign and make data-driven decisions for future campaigns.

Can promotional products be personalised with a company logo or message?

Yes, promotional products can be personalized with your company logo or message. Here at Boost Promo Products we offer customisation options, such as screen printing, embroidery, engraving, or digital printing. These methods can be used to add a company logo, message, or contact information to the product.

Here are a few examples of customisation options for different types of products:

  1. Apparel: Embroidery or screen printing can be used to add a logo or message to clothing items such as t-shirts, polos, or hats.
  2. Writing instruments: Engraving or digital printing can be used to add a logo or message to pens, pencils, or markers.
  3. Bags: Screen printing, embroidery, or digital printing can be used to add a logo or message to bags such as tote bags, backpacks, or duffel bags.
  4. Drink-ware: Digital printing can be used to add a logo or message to drink-ware such as mugs, water bottles, or tumblers.
  5. Office items: Engraving or digital printing can be used to add a logo or message to office items such as notepads, mouse pads, or rulers.

The customisation options will vary depending on the product and your design aspirations and expectations, at Boost, our team will be able to provide you a wide range of options to personalise the products.

How long does it typically take to receive a custom order of promotional products?

The turnaround time for custom orders of promotional products from Boost can vary depending on several factors such as the type of product, the complexity of the design, the quantity of the order, and our current production schedule.

On average, it typically takes about 2-3 weeks (rush service is available) to receive a custom order of promotional products, but it can be shorter or longer depending on the factors mentioned above.

Here’s a breakdown of the typical timeline for a custom order:

  1. Artwork Approval: After you’ve placed the order, Boost Promo Products will send you a digital proof of the design for your approval. This process can take a few days.
  2. Production: Once the artwork is approved, Boost will begin the production process. This can take anywhere from a few days to a few weeks, depending on the product and the quantity of the order.
  3. Shipping: After the production is completed, the order will be shipped to you. The shipping time will depend on the shipping method you choose and your location.

It is important to keep in mind that these are estimates and that different suppliers might have different turnaround times, and it’s always a good idea to have a clear understanding of the turnaround time before placing the order. Additionally, during peak seasons like holidays, the turnaround time might be longer, so always plan accordingly.

Are there any regulations or guidelines that must be followed when using promotional products?

Yes, there are regulations and guidelines that must be followed when using promotional products. These regulations are in place to protect consumers and ensure that promotional products are used ethically and responsibly. Some of the regulations and guidelines that should be followed include:

  1. Product Safety: Promotional products must be safe for their intended use and meet any relevant safety standards. For example, food products must meet the Australian Food Standards Code regulations and toys must meet product saftey standards.
  2. Labeling and Packaging: Promotional products must be labeled and packaged in accordance with all applicable laws. For example, products that contain lead must be labeled as such.
  3. Claims and Representations: Promotional products cannot make false or misleading claims, and must accurately represent the product and its features.
  4. Privacy and Data Protection: Promotional products that collect personal information must comply with data protection laws and regulations.
  5. Environmental Regulations: Promotional products must comply with any applicable environmental regulations, such as those related to the disposal of certain types of products.
  6. Restrictions on certain items: Some items are restricted by law, in some countries, such as knives, lighters, guns, and alcohol.

It is important to be aware of the regulations and guidelines that apply to the specific type of promotional product you are using and to work with reputable suppliers who are knowledgeable about these regulations. Additionally, it is always a good idea to consult with a legal professional to ensure compliance with all relevant regulations and guidelines.

How much do promotional products typically cost?

The cost of promotional products from Boost can vary widely depending on a number of factors such as the type of product, the quantity of the order, and the customisation options.

Here are some rough estimates for the cost of some common promotional products:

  1. T-shirts: Prices can range from around $7 to $15 per shirt, depending on the quality of the shirt and the customisation options.
  2. Pens: Prices can range from around $0.35 to $1.89 per pen, depending on the quality of the pen and the customisation options.
  3. Mugs: Prices can range from around $3.50 to $7.50 per mug, depending on the quality of the mug and the customisation options.
  4. Tote bags: Prices can range from around $1 to $10 per bag, depending on the quality of the bag and the customisation options.
  5. Custom USB: Prices can range from around $2 to $20 per USB, depending on the quality of the USB and the customisation options.

It’s important to keep in mind that these are rough estimates and that the actual cost will depend on the specific product, the quantity of the order, and the customisation options. Additionally, the cost of the product may vary depending on the region you are in. And that prices may vary depending on the supplier, the type of customization, and the quantity.

It is always a good idea to get quotes from multiple suppliers and compare prices, to ensure that you are getting the best deal on promotional products.

How can I find a reputable supplier of promotional products?

Finding a reputable supplier of promotional products is important to ensure that you receive high-quality products at a fair price, and that your order will be delivered on time. Here are some tips to help you find a reputable supplier of promotional products just like Boost:

  1. Get Referrals: Ask other businesses or industry professionals for recommendations on suppliers they have used and trust.
  2. Research Online: Look for suppliers online and read customer reviews to get an idea of their reputation. Look for suppliers that have a professional website and good customer service.
  3. Check for accreditation: Look for suppliers that are accredited by professional organizations such as the Advertising Specialty Institute (ASI) or the Australian Promotional Products Association  (APPA)
  4. Ask for Samples: Ask Boost for samples of their products to ensure that they meet your quality standards.
  5. Ask Boost for certifications: Some suppliers may have certifications for environmental or ethical standards policy, such as B-Corp certification or fair trade certification, which can indicate a high level of responsibility.
  6. Check out our  experience: Look for suppliers that have been in business for a long time and have experience in supplying promotional products.
  7. Check for a warranty: Look for suppliers that offer a warranty for the products, this can indicate a level of confidence in their product quality.
  8. Communicate with the supplier: Once you find a supplier that you are interested in working with, communicate with them to ensure that they are responsive, professional and easy to work with.

By following these tips, you can increase the chances of finding a reputable supplier of promotional products, just like Boost Promo Products that will meet your needs and help you achieve your marketing goals.